This one day ISO 9001:2015 course has been designed to give you a good understanding of the most widely used global standard for quality management in the world. You may be completely new to a quality role, or about to implement ISO 9001 into your organisation.
This course aims to give you good grounding in the history, clauses and requirements of the ISO 9001 standard to save money and improve customer satisfaction.
What you will learn from this foundation / introductory level course:
- How to specify what is required and the purpose and intent of ISO 9001
- How to state the structure, key points, aims and objectives of the standard
- How to summarise how the standard will affect your organisation
- How to identify the Plan, Do, Check, Act (PDCA) cycle
- How to explain the clauses and requirements of ISO 9001:2015
- How to define the process model approach to quality management
- How the QMS will affect the whole company (Sales, Marketing, Production, etc)