This 2 day course explains how process data can be collected during design / development and production and used for the purposes of process qualification, problem solving, ongoing management and improvement.  The course is applicable to a wide range of business process situations, where data is used to understand the performance of both manufacturing and non-manufacturing processes.

Course Objectives:

The key objectives are to enhance the participants’ existing knowledge and skills to enable them to become more effective at managing and improving their work process.

At the end of the course, a participant will understand:

• Basic statistical concepts.
• Common and special causes of variation.
• How to create and interpret a control chart.
• Process capability and performance.
• How SPC methods are used to control and improve a process to ensure that customer requirements are satisfied.
• The link to quality management requirements such as IATF 16949.
• How computer software packages (e.g. Minitab) may be applied to SPC procedures.

Target Audience:

This course is appropriate for SPC facilitators, continual improvement practitioners, engineers, auditors, analysts, team leaders and quality and process personnel, who are involved in setting up and interpreting control charts and computing capability indices.