ISO9001:2000

ISO 9001: 2000 SERIES INTERNAL QUALITY AUDITING
IRCA CERTIFIED: REF A17169 - NEW UPDATED COURSE

The use of Quality Management Systems and Internal Audits is a familiar concept to organisations wishing to focus upon improvement. However many organisations have lost sight of or failed to take advantage of the business benefits that can be obtained by understanding and embracing the recent breakthrough changes that have occurred in the design and interpretation of the Standards that make up the ISO9000 family.

This all NEW Course from TMS Insight brings its customers up to date with the latest tools and techniques which will allow auditors to bring the full business benefits that these changes can offer to their companies.

The latest training materials and learning techniques are employed, delegates will gain access to examples of the latest techniques and how to use them. Not only will this course cover the core skills of effective auditing, it will also show how to link auditing to improved customer service, improved process / service mechanisms, reduced waste, enhanced financial and operational performance for their business, and how to understand how to take advantage of the reductions in bureaucracy that the new Standards offer and that many QMS’s suffer from.

The course is designed to ensure that you and your company have professional and competent staff who understand how to obtain lasting and significant improvements to your QMS.

It is also designed to ensure they have access to examples of best practice when auditing, how auditing relates to continuous improvement and how to undertake the key stages of the audit cycle plan, conduct, report and follow up on the findings of an internal audit.

The Course Objectives

At the end of the course, a participant will know;

• How to plan, conduct, report and follow up on an internal audit.
• How to use ISO 9001:2000 Standard to Design and Audit a Quality Management System (QMS) which has the flexibility to accommodate all the aspects of an Integrated Management System (IMS).
• How to guide, manage and audit the transition from traditional proceduralised management systems to an advanced and integrated management system which is more effective, business focused and reduces procedural bureaucracy.
• How to conduct, report and audit using process auditing techniques.
• How to use the techniques of effective auditing and the structure of ISO 9004 to unlock the improvement potential in your business.
• How to incorporate into your audit an evaluation of performance trends associated with key business success measures.

Those commissioning an in-house course can take advantage of the opportunity to undertake a ‘Live’ on-site Audit.

Duration: 2 Days

 Target Audience: Personnel from all organisational functions, especially those involved in business improvement process performance and design, compliance, customer service, performance monitoring, management and updating of the QMS to an IMS.

 Prerequisites: There are no major pre requisites to this course as all topics are taught from first principles.

ISO 9001: 2000 SERIES AUDITOR/LEAD AUDITOR - IRCA CERTIFIED: REF A17042
FEATURES A LIVE AUDIT

The course is challenging and highly participative. It involves the use of advanced learning techniques in all of the group sessions. It is designed to stretch the delegates and the tutor, such that everyone involved gets the most from the event.

The course also features a range of scenarios that an Auditor / Lead Auditor will experience and helps them to understand how to interpret these situations in an auditing environment. The scenarios are drawn from’ real-life’ situations and are designed to challenge the delegates concepts of quality and interpretation of the ISO9000 series.

The course culminates in one of the few opportunities that those wishing to attend a course of this nature could experience, namely a Live Audit. This gives the delegate the opportunity to take their learning out of the conference room and into the real world. The opportunities this gives to the delegates is unique and allows the team to experience and respond to real live situations. A learning opportunity that is not to be missed!

The Course Objectives

By the end of the course, a participant will;

• Have experienced each stage of the planning, preparation, conducting and reporting of a first, second or third party audit.
• Understand how to deploy and manage a team of auditors.
• Have experienced a range of scenarios designed to expand their knowledge and interpretation of the ISO9000 series and how to assess diverse applications of management systems.
• The ability to assess and evaluate disparate examples of auditing situations and to interpret their impact on compliance with the relevant parts of ISO9001:2000.
• Have experienced all stages of conducting and reporting a live audit.
• Have undertaken ‘Live’ opening and closing meetings with host company representatives.
• Have a complete evidence portfolio of a live audit.

Duration: 5 Days

 Target Audience: Any personnel involved in internal audits, but specifically those involved in second party (supplier) or third party (certification) audits.

 Prerequisites: Some knowledge of the ISO9001:2000 series is required. To support this a short pre-course task is issued to delegates, the results of which form a humorous introduction to the courses first activity.

INTEGRATED MANAGEMENT SYSTEM - INTRODUCTION 1 DAY

Objectives:

This 1 – day course addresses many of the problems that Quality, Environmental and Safety Managers are currently facing. This is the ideal time to consider integration because you will be already making, or have already made, changes to your quality system for ISO 9001:2000.

Content:

The objectives of the course are to present the main drivers for integration and suggest how to avoid the pitfalls, suggest a model approach for developing an IMS project programme, compare and contrast different models for structuring your IMS based on Business Processes and the structure of the Standards (ISO 9001:2000. TS16949, ISO 14001 and OHSAS 18001), discuss how much can be integrated without losing focus on important processes and develop an integrated manual and document structure and focus on integrated certification.

INTEGRATED INTERNAL AUDITOR TRAINING 3 DAYS

Objectives:
The primary objective of this training course is to instruct potential auditors in the principles and practices of management systems for conformance with the ISO 9000, TS16949 and ISO 14001 series of standards (or equivalent management system standards) and the OHSAS 18001 specification.

Content:
To identify the essential core elements involved in the audit of management systems, identify the requirements of the integrated management systems standards against which an audit is to be performed, describe the roles and responsibilities of auditors and lead auditors in the context of integrated management systems, explain the rational supporting the implementation of integrated management systems or the integration of requirements into existing management systems.